About Us: Service Policies

Outstanding service is the absolute, number-one priority of Spa Space. The following are the prevailing philosophies of Spa Space and its approach to service:

• Working as a team towards the goal of complete client satisfaction.
• Treating all clients as if they were family, friends and VIPs.
• Appreciating the business of our clients and taking every step to encourage their return.
• Providing warm, personable service to our clients without being intrusive.
• Being educated about the products and services we offer.
• Swiftly and effectively handling any problem on the spot, as it occurs.

Cancellation Policy

Please be aware that Spa Space has a 24-hour cancellation policy for all appointments scheduled (additional time may be required for group events). Upon scheduling an appointment, the receptionist will request a credit card number to secure your appointment(s). If you are unable to keep your appointment, please call at least 24 hours in advance of your appointment no so that another client may be scheduled in your place. If you fail to cancel at least 24 hours in advance of your scheduled appointment time, you will be charged in full for the services that you scheduled. We appreciate your understanding!

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