Effective Date: [1/1/2025]
This Privacy Notice describes how Spa Space, including its brands “Spa Space” and “Wellform” (“Spa Space,” “us,” “our,” or “we”) collects, uses, and shares your personal information via its website at https://www.spaspace.com/ and https://www.community.spaspace.com (our “Sites”), the Wellform Web Application (our “Web Applications”) and our other digital services that post this Notice. Our services permit facilities, professionals, and consumers to interact, provide, and wellness treatments and other similar services. Our Sites and Web Application facilitate interactions between various parties, including independently owned and operated spa facilities (our “Partner Facilities”) and massage therapists and other wellness providers (“Partner Professionals”). Our Web Application permits consumers (“Service Users”) to search and book treatments, Partner Professionals, and Partner Facilities. Our Web Application permits Facilities to post booking opportunities to Partner Professionals. This Privacy Notice applies to our Partner Facilities, Partner Professionals, Service Users as well as other visitors to our Site and users of our services who may not fall into other defined audiences (“Visitors”).
This Privacy Notice does not apply to third parties, including those that may be linked from or support advertising accessible from or through our Site or Web Application. This Privacy Notice does not describe the practices of our Partner Facilities and Partner Professionals. You should contact those parties directly to learn how they may use your information. If you are a Partner Facility or Partner Professional, please note that your information may be shared with Service Users; we do not control Service Users’ use of information made available through our Web Application or otherwise. This Privacy Notice does not apply to information that cannot be identified to any individual, household, or their devices.
Information We Collect
To provide our Site and Web Application, we may collect data by which you may be personally identified. We may also collect information about the devices and equipment you use to access our Site and Web Application, including usage data.
We may collect this information from a variety of sources, including:
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Directly from you when you provide it to us.
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Automatically as you utilize the Site and Web Application.
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From third parties, including analytics providers.
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From other users of our Web Application, including Partner Facilities, Partner Professionals, and Service Users.
Information you provide. If you are a Service User, you may provide your name, phone number, email address, and other information when contacting us or otherwise interacting with our Site and Web Application. Through your use of our Sites and Web Applications, we may also collect information about the sessions you book at Partner Facilities or with Partner Professionals, including your desired appointment time, payment information (including credit or debit card details and billing information), and transaction history, date, and services. You may also provide additional information such as any existing health conditions or service preferences.
If you are a Partner Professional, we may collect your name, mailing address, phone number, email address, certain tax information, Social Security number, and licensing information when you register for an account. To build your profile in our directory, we may ask you to indicate the services that you provide, geographical restrictions, and schedule availability and other information regarding your services and availability.
If you are an administrator, employee, or contractor for a Partner Facility, we may collect information such as your name, business contact information, the business’s physical address, phone number, services offered, and other information you provide about yourself and your facility.
Information we collect through automatic data collection technologies. We may collect data regarding your use of our Site and Web Application through cookies, web beacons, and other automatically collected information. This data may include the date and time of access and the pages and content you access during your visit, websites that you link to or from. We may also collect information from your mobile device or your computer about how you interact with our Site or Web Application, including the date of the visit, the time of arrival and length of visit, the type of device used and the operating system on that device, browser type, a list of files downloaded or pages viewed, your IP address, and any errors encountered. We may collect information about whether you receive or open an email or other communication from us, and the links you click on within those emails. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Site and Web Application, including gathering aggregated data about engagement.
Cookies are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. We may use cookies to personalize your visit by storing your preferences or displaying content based upon what you have viewed through our Site, Web Application, and other websites. Web beacons or pixel tags are other means of tracking sessions and activity similar to cookies. Others and we may use these and similar technologies on our services and other websites.
We may obtain your location data, including permitting your device to send us your specific location or otherwise allowing us to geolocate you.
Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Sites and Web Applications. We do not control any personal information once collected by these parties. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services. However, we provide a cookie management tool that permits you to set cookie and tracking preferences. Please note that these preferences may be limited to the device or computer you used to access our Site when setting such preferences. You can use our cookie manager here.
Information we collect from third party sources. We may collect information from advertisers, affiliates, promotional partners, and others. These and other third parties provide us information in connection with content, widgets, components, or other tools offered on our Sites and Web Applications. These third parties may collect information from these sources when you use our Sites and Web Applications.
Information from users of our Site and Web Application. We may receive information from other users of our services including satisfaction and service ratings, reviews and testimonials, information about transactions and experiences between Partner Professionals, Partner Facilities, and/or or Service Users, complaints, and other information that others provide to us.
How We Use Information We Collect
We may use data we collect to operate our business and for a variety of purposes, including the following:
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To provide our Sites and Web Applications and their contents, including for use of the services, to book sessions, to indicate services and availability, and to interact with others.
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To verify Partner Professional’s identity, to facilitate and/or conduct background screens and checks, and verify licensure.
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To allow Service Users to connect with Partner Facilities and Partner Professionals, including to book appointments, leave reviews, and communicate with each other and with us.
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To set up your account, to process and display your transactions, and to permit you to participate in interactive features on our Site and Web Application including our Partner Professional and Partner Facility search, booking and directory features.
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To process your transactions and payments.
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To maintain, analyze, customize, and improve your experience on our Site and Web Application.
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To personalize our services for Partner Facilities, Partner Professionals, Service Users, and Visitors.
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To communicate with you and provide you information that you request from us, and/or to support our marketing communications and promotions. As permitted by law, we may message you via phone, text, or email.
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To provide customer and technical support.
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To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
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To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services.
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To detect and prevent fraud, money laundering and other prohibited, illicit, or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
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To address any existing or anticipated disputes.
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To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
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To fulfill any other purpose for which you provide your information to us.
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For other purposes permitted by law, described to you when you provide your information or to which you consent.
As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content, and advertising.
How We Secure Information
We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure, and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.
How We Share Information
We may share your information with third parties as reasonable to operate our business, to provide the Site and Web Application to you and others, as permitted or required by law, or as directed or authorized by you. For example:
Parties You Choose to Share Information With. When you use our Sites, Web Applications, or other services, your profile may be publicly accessible by other users on those platforms. For instance, if you are a Partner Facility or Partner Professional, information in your profile may be accessible to other users of our Sites or Web Applications, including those who are searching to book a massage or other wellness session. If you are a Partner Facility or Partner Professional, your basic profile information may be disclosed in a directory that is publicly available on our Site or through our Web Application. For Partner Facilities or Partner Professionals, we may also make public directory information available to other platforms and services.
Affiliated Companies. We may share some or all of your information with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.
Third Party Sharing. We work with third party parties to help us provide our Site and Web App and to support internal operations. We work with different types of third parties, presently including:
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Service providers to verify your identity;
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Data hosting service providers;
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Payment processing companies;
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Security service providers;
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Analytics providers; and
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Marketing and promotions providers.
In some cases, these third parties may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations.
With Social Media Providers. We provide a social platform via Circle for us, our Service Users, Partner Facilities, and Partner Professionals to engage with each other. These features include discussion boards, chat, event calendars and other content. When you participate in these features, your information may be available to Circle subject to their privacy policies and terms.
Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, insurance, banking, consulting, or similar services, and with regulators, law enforcement, or government agencies to:
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comply with our legal and regulatory obligations, including those compliance obligations of federal, state, or local regulators;
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protect our interests, property, or legal rights, or those of our customers or third parties;
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respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
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for other legal purposes, such as to enforce our terms and conditions, or to exercise or defend legal claims.
Corporate Transaction. In the event of a corporate transaction, Spa Space may share your personal information with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.
Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) at your direction.
What Choices Do I Have?
Update personal information. If you are a Partner Professional, Partner Facility, or a Service User, and have an account on our Site or Web Application, you can update certain information that you have provided by logging into your account. As permitted by law, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or prevent the provision of our Site and Web Application.
If you a Partner Facility, you may also contact your account administrator at Spa Space to update information.
Marketing communications. You may receive marketing communications from Spa Space. You may opt out of receiving marketing emails by following the unsubscribe link in each email. Please note that you may continue to receive non-marketing emails from us after you opt-out.
Cookies. You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser’s setting to notify you of cookie placement or decline cookies. If you choose to decline cookies, certain features of our website may not function properly or at all as a result.
Updates to Our Privacy Notice
We may update this Privacy Notice from time to time to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the primary email address specified in our records.
Contact Information
If you have any questions or concern about this Privacy Notice or the privacy practices at Spa Space, please contact us by email at privacy@spaspace.com.