Spa FAQs

What time should I arrive?

Please arrive approximately 15 minutes prior to your scheduled service time to give yourself enough time to complete a short intake form and change into a robe. If you arrive late, your technician may need to shorten your service in order to stay on time for his or her next guest.

What should I wear?

If you are receiving a massage or body treatment, you will be given a locker, robe and spa slippers or sandals. You should undress to your level of comfort – many guests choose to undress completely and others choose to leave on their underwear. Either way, please keep in mind that you will be draped for privacy throughout your treatment.

May I request the gender of my massage therapist?

Yes. Please feel free to specify if you have a gender preference for your massage therapist. We will make every effort to accommodate your request.

What is the cancellation policy?

To cancel or move your appointment without penalty, please provide at least 5 hours notice on single appointments and at least 24 hours notice on couple’s services and spa packages (3 or more services), during business hours. Appointments canceled or moved with less notice will be charged 50% of the service price(s). No-shows will be charged the full service price.

What is expected of me during my treatment?

Please keep in mind that your time at Spa Space is about YOU, and your technician wants to know if you are uncomfortable in any way. Communicate with your technician if you experience any pain or if you would like him/her to adjust pressure or technique. Otherwise feel free to remain silent and drift off during your service – this will not offend your technician!

What sort of training do your technicians have?

All of our technicians are hand-selected for their customer service skills as well as the high quality of their technique. Each is also licensed and certified in accordance with all applicable state and city laws.

Is it customary to leave a gratuity?

If you are satisfied with your service, it is customary in the spa industry to leave a 15-20% gratuity for your technician. Spa Space provides “tipping envelopes” at the front desk, and a drop box for you to deposit them.

What should I do with my valuables?

To the extent possible, leave them at home. While you will be given a locker, we do not recommend that you leave valuables in it. If you are concerned about a particular item, please keep it with you. Please remember to check your robe pockets before you leave.

How many guests can you accommodate at once?

We can perform 25 services at any given time, and up to 100 guests in a 2-3 hour period. If you are interested in planning a group event, please contact a group event coordinator. For more information on group events, click here.

Do you sell gift certificates online or by phone?

Yes, and they may be sent by mail, overnight mail or e-mail. You may purchase a gift certificate for specific services or for any dollar amount. All gift certificates can be used towards any product and/or service of the value purchased. There are no cash refunds on gift certificates. Gift certificates do not expire; however, Spa Space menu items are subject to change, and a gift certificate purchased for a specific service may need to be supplemented by a price increase.

What forms of payment do you accept?

Cash, Visa, Mastercard, Discover, American Express and Traveler’s Checks. Personal checks are not accepted.

Do you serve wine or other alcohol?

Due to City of Chicago regulations, unfortunately we are unable to serve wine or alcohol. You are welcome to bring your own. Keep in mind that we do reserve the right to refuse service to intoxicated individuals for your own safety, as some of our services increase the effects of alcohol. Also keep in mind that alcohol will not be served past closing time. Glassware and openers are available for your use.

Do you have shower/steam facilities?

We have men’s and women’s locker rooms with private rainshowers and steam showers. All guests receiving either massage, facials, or body treatments are welcome to use our showers either before or after receiving service. Remember to arrive early if you would like to shower first!

Where should I park?

Valet parking is available in front of the spa during business hours, except Sundays ($18 flat rate for spa customers). Street parking is usually plentiful on weekends but can be challenging on weekdays. Multiple self-park lots are also nearby.